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The EMS industry has come a long way in developing operational benchmarks and standards; the time has now come to benchmark quality from the patient’s perspective. The EMS Quality Monitor – The PRC Patient Perception Study provides the new standard in measuring this critical area.
As a new partner in the EMS industry, PRC gives your agency the accurate and
scientific information needed to improve your services. We know what
questions to ask – just as your personnel are trained to quickly understand
each patient’s needs, we, too, know the key questions and how to prioritize
which areas to focus on to improve patients' care.
Targeting Important Issues
The EMS Quality Monitor helps you to evaluate clinical and
operational performance from the patient’s perspective. Our
ongoing measurement system lets you discover problems
sooner, make changes more proactively, and spend less time
putting out fires. We help you target the important issues
by using a research instrument tailored specifically for
your organization. We provide core benchmark questions and
the opportunity to customize for your needs.
Results with Confidence
The primary advantage of PRC’s high participation telephone methodology is that it allows us to achieve a
true random patient sample and thus, scientifically valid
results. We consistently have participation rates over
80% for hospital ER patients throughout the country. Our
high participation rates ensure a sample that is accurately
representative of your patient population, not just those
few who chose to send back a mail survey. Other methods
allow patients to select out of participation and are,
therefore, not representative or accurate.
National EMS Database
Knowing where you benchmark on a national scale helps to put
your strengths and weaknesses into perspective. Each year, PRC
compiles results to provide a baseline against which you can compare your market area’s results. It’s all a part of the big picture and we’re here to help you put it all into focus.
Key Drivers of Excellence
To prioritize the one or two things that will have the most
impact, we provide you with Key Drivers of Excellence - those
areas, identified specifically for your organization - that show
you what is most important to your patients and what most
impacts their perceptions of overall quality of care.
Contact Us today for more information about EMS Quality Monitor – The PRC Patient Perception Study |
