Continuous workplace negativity saps the energy out of an organization and distracts everyone from work and productivity. It is not okay to come to work everyday in a bad mood because the job is hard! Liz knows that "if you don't like your customer, you won't like your job," but she also knows what works to improve both! This is the message that Liz Jazwiec will discuss by telling her personal story, laced with her notorious humor and effective tools to manage morale, eliminate victim thinking, and eradicate judging. Using real-life examples from her 25 plus years in healthcare leadership, she will provide a straightforward approach to the connection between customer and staff satisfaction, having fun at work and choosing to be happy.

Liz Jazwiec is a nationally renowned speaker, strategist and author who has shared her passion for leadership, engagement and service with audiences across the country.
She's also been a longtime hospital officer who helped raise service scores at Chicago, Illinois' Holy Cross Hospital from the 5th to the 99th percentile in just a few years. Her work as vice president of patient care and as the director of emergency services was one of the key reasons Holy Cross won Fortune Magazine's Enterprise Award for Best Business Practices in 1996.
Today, she uses that expertise to inspire other organizations interested in building a culture where excellence is driven by strong leaders and engaged employees. As author of the book, Eat THAT Cookie! How Workplace Positivity Pays Off...For Individuals, Teams and Organizataions, she builds a case for the powerful benefits of a positive workplace.
Many audiences describe Liz's presentations as uplifting, motivational and fun. However they also clearly respect her practical and experience-based style. You're sure to enjoy her creative and viable suggestions for addressing some of the difficult issues facing organizations today.

For a complete list of breakout sessions and for more information view our conference brochure.