CG-CAHPS Survey Recommendations PRC has several suggestions for you on how to conduct the CG-CAHPS survey, depending on your organization’s size and goals. The following recommendations are listed in an order that represents our recommendations for the majority of physician groups:
- Gather CG-CAHPS data and patient loyalty data at the same time with the new PRC CG-CAHPS Loyalty + Survey. Let PRC provide you with customized direction and focus to improve your CG-CAHPS scores while continuing to build patient loyalty. The PRC patient loyalty questions evaluate clinical and operational performance from the patients’ perspective on an ongoing basis, in addition to measuring patient loyalty. PRC will continue to provide your physicians and clinics with their individual Key Drivers of Excellence – those areas that are most important to enhancing patients’ perceptions of your organization. By combining the CG-CAHPS questions with the PRC loyalty questions, this survey meets all of your needs by providing information for public reporting as well as data to continue your process improvement efforts.
- Gather CG-CAHPS survey data only. While the ideal situation for physicians and clinics is to gather both patient loyalty data for internal quality improvement and CG-CAHPS data for public reporting, we realize that this is simply not possible for some organizations. PRC will take care of the hassle and added burden of gathering your CG-CAHPS information by completing the surveys per the guidelines.
If you would like more information on the CG-CAHPS initiative or how PRC can help your organization prepare, please contact us. |
