PRC is pleased to announce that our HCAHPS clients score well above the nation as a whole. "We are very proud of our clients. It shows how their commitment to excellence increases patients' perceptions of the care they received," stated PRC's President & CEO, Dr. Joe Inguanzo. "We are pleased with the results and congratulate our clients."
Also equally proud, PRC's Principal & Senior Vice President, Tom Schleff, adds, "This finding doesn't surprise us as we have seen our patient norms increase significantly in the past five years. Our clients are using their data to provide patients with excellent experiences. If you want to raise your scores, you need to learn more about the services and philosophy of PRC."
One of the most talked about survey question is the Overall Hospital Rating, which patients rated on a 0-10 scale (worst hospital - best hospital). When comparing PRC's clients to the national HCAHPS database, 73% of PRC's clients scored at or above the national average and 36% scored at or above the nation's top quartile. When looking at PRC's client scores compared to state averages, 68% scored at or above their specific state average.
For the Likelihood to Recommend the Hospital question, to which patients responded with a four-point scale (Yes, Definitely Recommend - No, Definitely Will Not Recommend), 76% of PRC's clients scored at or above the national average and 34% scored at or above the nation's top quartile. Again, comparing these hospitals to their state databases, 72% of PRC's clients scored at or above their specific state average.
Additionally, 82% of PRC clients' survey response rates were at or above the national average of 35%.
