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Overview Understanding the perceptions, attitudes and utilization behaviors of consumers is becoming increasingly imore important. The move toward consumer-driven healthcare means these key stakeholders are making more decisions about their own care. The CAHPS initiatives - and specifically HCAHPS and CG-CAHPS - are bringing even more national attention to patients' perceptions of their care. It is more important than ever before to know what consumers are thinking, what comprises their healthcare needs, and how they define quality healthcare services. Click on the Hospitals and Clinics link on the left to learn more about the HCAHPS and CG-CAHPS initiatives, as well as how PRC can be your CAHPS partner. |
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