Home Health Agencies

Home Health AgenciesCAHPS^®
(HH-CAHPS) 

PRC began administering this survey for a few home health agencies in early 2010, when they wanted to get a feeling for how they would perform with the instrument, and we have continued to expand our client list since mandatory participation began in October 2010.  For many agencies, this tool is a first effort at measuring patient experience, and PRC offers a Loyalty Plus version of the survey so that agencies can learn how patients also feel about key aspects of care that instill feelings of loyalty in patients.

PRC has experience with all of the major IT vendors who serve home health agencies, and we will draw on this experience to help you develop an extract of patient data files that will fulfill data submission requirements.  In addition, we will guide your understanding of patient eligibility and recommended sampling so that you know what to expect in terms of the number of interviews we will complete. 

Home Health CAHPS Fast Facts 

Telephone Methodology and Timing of Survey Administration

• First telephone attempt must be made no later than 3 weeks after the close of the sample month
• A total of 5 attempts must be done within 6 weeks of initial contact
• Attempts are to be made at different times of the day, on different days of the week, and in different weeks
• A proxy respondent is permitted if sample member is physically or mentally incapable of completing an interview

Data Submission

• PRC submits monthly data files through the RTI Home Health CAHPS website on a quarterly basis and notifies you when your files have been submitted and accepted. We have submitted files completely, accurately, and on time for every data submission cycle, for every client.

Public Reporting

• Results will be reported as a rolling four quarters
• The first public reporting is tentatively scheduled for the first part of 2012

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