Patient Loyalty
Loyal patients are a hospital’s best asset. It is more than just patient satisfaction. Measuring patient perceptions and gauging loyalty offers you the vital signs you need to determine how to provide the best possible quality of care for your patients. When you get right down to it, that’s the reason you are in the healthcare business in the first place.
PRC can help you measure exactly how your patients feel about your organization and the services you’ve provided. Armed with this information, you can make the clinical and operational changes needed to achieve service excellence. Your patients deserve nothing less. Don't settle for just patient satisfaction. Patient loyalty is the ultimate goal for excellent organizations.
PRC Patient Loyalty StudySM
A PRC Patient Loyalty StudySM helps you to evaluate clinical and operational performance from the patient’s perspective. Our ongoing measurement system lets you discover problems sooner, make changes more proactively, and spend less time putting out fires. We can help you target the important issues that drive patient loyalty using a research instrument tailored specifically for your organization. We never use a generic survey.
Our CAHPS Surveys
PRC is prepared to help your organization manage the complete family of CAHPS surveys.
More information
Do you think all HCAHPS vendors are the same? Find out how PRC can help your organization earn a competitive edge.
PRC's Patient Normative Database
It isn’t enough to know how just your patients feel. It is important to be able to put results in context—to see how patients across the nation rate the quality of care they receive. PRC maintains an extensive and continually updated database of patient responses, providing a baseline from which you can gauge your organization’s performance against other hospitals across the United States. For even more meaningful and accurate comparisons, PRC also has Unit Specialty Norms for both Inpatient and Outpatient service lines that provide you with one-of-a-kind access to nationwide normative data that is truly representative.
PRC Continuum of Care Studies
Continuum of care is a concept involving an integrated system of care that guides and tracks patients over time through a comprehensive array of health services. Do you know how well care is delivered throughout your organization? PRC’s Continuum of Care Study is uniquely able to measure patients’ experiences on a myriad of issues, including:
- Management of health conditions
- Care coordination & efficiency
- Ability to provide continuous & comprehensive care
- Visit-specific experiences
- Overall experiences throughout the organization
