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Author Archives: PRCOnline
The Faster I Go…
Have you ever noticed how the faster you go, the “behinder” you get? It’s really true that sometimes, we just need to slow down to actually catch up. “You have to run as fast as you can just to stay … Continue reading
It’s Conference Time
PRC is in the busy final month preparing to welcome our clients to the 2012 PRC Excellence in Healthcare Conference. This year’s conference is scheduled for June 3 -6 in Scottsdale, AZ. If you haven’t registered yet, now is the … Continue reading
A Better than Good Cup of Joe
We measure excellence. That’s important. But sometimes we settle for items that are less than excellent in life. Take my morning coffee for example; it’s an important part of the day. Maybe I’m high maintenance, but I want it to … Continue reading
HH-CAHPS First Day of Public Reporting
PRESS RELEASE – 4-19-12 Today marks the first day of publicly reported data for the Home Health CAHPS (HHCAHPS) Survey. The results for data from patients who received skilled home care from October 2010 through September 2011, have been posted … Continue reading
Upcoming WebChats
WebChats were designed to help you learn more about PRC’s research services. Each session highlights a different PRC service offering and is provided at no charge. Typical sessions only last 20 minutes and are interactive events for you to listen, … Continue reading
Why Foundations Should Care About Service Excellence
Last week I had the honor of presenting at ACHE’s Annual Congress on How Service Excellence Can Drive Stronger Charitable Giving, as a follow up to an article I co-authored last year. While the research on this topic was interesting … Continue reading
Greetings and Salutations
If you spend much time in an airport, you’ll discover there are hundreds of ways people say hello to one another: hugging, screaming, bowing, smiling, rolling eyes, dancing, shaking hands, crying, jumping, laughing, signing, etc. Greetings are important and set … Continue reading
PRC Press Releases
Coming soon! Check back for the latest developments from Professional Research Consultants, Inc.
Fighting Patient Indifference
The obvious problems with patients’ experiences appear when they respond to a survey their care was “fair” or “poor,” or when they complain. Many organizations put the majority of service improvement efforts towards preventing problems and service breakdowns. While trying … Continue reading
Exploring Bright Spots: The Value of Studying Our Success to Improve Patient Perceptions
To create a culture that generates excellent experiences and patient loyalty, organizations need to focus on more than preventing failures; they need to focus on cultivating achievements. The “positive deviance” approach focuses on replicating success. Richard Pascale and Jerry and … Continue reading
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