PRC Patient Experience StudySM
A PRC Patient Experience StudySM helps you to evaluate clinical and operational performance from the patient’s perspective. Our ongoing measurement system lets you discover problems sooner, make changes more proactively, and spend less time putting out fires. We can help you target the important issues that impact the patient experience using a research instrument tailored specifically for your organization. We never use a generic survey.
Would you like to know more about PRC’s Patient Experience surveys? Contact us!
PRC’s Patient Normative Database
It isn’t enough to know how just your patients feel. It is important to be able to put results in context—to see how patients across the nation rate the quality of care they receive. PRC maintains an extensive and continually updated database of patient responses, providing a baseline from which you can gauge your organization’s performance against other hospitals across the United States. For even more meaningful and accurate comparisons, PRC also has Unit Specialty Norms for both Inpatient and Outpatient service lines that provide you with one-of-a-kind access to nationwide normative data that is truly representative.
HCAHPS and Beyond
Your patients deserve nothing less than excellent care. At PRC, we know that there is a lot more to measuring patient satisfaction than just conducting HCAHPS surveys. Of course, we conduct HCAHPS for hundreds of clients and we understand the role it plays in reimbursement, compliance, and the consistency of patient care. But for hospitals that are ready to look beyond what HCAHPS can offer, PRC’s experience in conducting patient satisfaction research allows you to delve more deeply into the ways patients define service excellence and what it means to have an extraordinary experience.
This is what PRC has been doing for over 30 years. Through helping hospitals better understand their patients’ needs, our clients provide so much more than just consistent care. PRC has success helping hospitals craft extraordinary patient experiences, all the while scoring above the national average on HCAHPS.
PRC can help you measure exactly how your patients feel about your organization and the services you’ve provided. Armed with this information, you can make the clinical and operational changes needed to achieve service excellence. If you need HCAHPS, we can certainly help you with that. If you are ready for the next step, we are uniquely-qualified to get you there.
Our CAHPS Surveys
PRC is prepared to help your organization manage the complete family of CAHPS surveys.
More information
Do you think all HCAHPS vendors are the same? Find out how PRC can help your organization earn a competitive edge.
PRC Continuum of Care Studies
Continuum of care is a concept involving an integrated system of care that guides and tracks patients over time through a comprehensive array of health services. Do you know how well care is delivered throughout your organization? PRC’s Continuum of Care Study is uniquely able to measure patients’ experiences on a myriad of issues, including:
- Management of health conditions
- Care coordination & efficiency
- Ability to provide continuous & comprehensive care
- Visit-specific experiences
- Overall experiences throughout the organization