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Would your patients rather fight than switch? Loyal patients are a hospital’s best asset and can be more powerful than any marketing campaign.
It is more than just patient satisfaction. Measuring
patient perceptions and gauging loyalty offers you the vital signs you need to determine how provide the best possible quality of care for your patients. When you get right down to it, that’s the reason you are in the healthcare business in the first place.
PRC can help you measure exactly how your patients feel about your organization and the services you’ve provided. Armed with this information, you can make the clinical and operational changes need to achieve service excellence. Your patients deserve nothing less.
Don't settle for just patient satisfaction. Patient loyalty is the ultimate
goal for excellent organizations.
PRC Patient Loyalty Studies
A PRC Patient Loyalty Study helps you to evaluate clinical and operational
performance from the patient’s perspective. Our ongoing measurement system
lets you discover problems sooner, make changes more proactively, and spend
less time putting out fires. We can help you target the important issues
that drive patient loyalty using a research instrument tailored specifically for your organization. We never use a generic survey.
H-CAHPS®
Worried about how to meet the requirements for public reporting while staying focused on your quality improvement efforts? PRC is ready
to assist you with your H-CAHPS® implementation
efforts. We can provide you with a number of options, depending on your organization’s situation and goals.
PRC offers stand alone H-CAHPS®
surveys as well as our own H-CAHPS + Loyalty survey, designed to get at the
heart of patients' loyalties to your organization, while also addressing
those questions required for public reporting.
CG-CAHPS®
PRC is well ahead of the curve on preparing for
CG-CAHPS®
(Clinician & Group Consumer Assessment of Healthcare
Providers Survey). We have our own CG-CAHPS+Loyalty Survey
that allows you to meet not only the needs for public
reporting but also address those issues that lead to
increased patient loyalty.
Home Health Care CAHPS®
The goal of
Home Health Care CAHPS® is to uniformly measure and publicly report
patients’ perspectives on their home health care. The PRC Home
Health Care CAHPS Loyalty + Survey takes the Home Health Care
CAHPS Survey one step further, providing you with information
on how loyal your patients are to you, as well as what you
need to do to increase that loyalty.
PRC's PATIENT NORMATIVE
DATABASE
It isn’t enough to know how just your patients feel. It is
important to be able to put results in context—to see how
patients across the nation rate the quality of care they
receive. PRC maintains an extensive and continually updated
database of patient responses, providing a baseline from
which you can gauge your organization’s performance against
other hospitals across the United States. For even more
meaningful and accurate comparisons, PRC also has Unit Specialty Norms
for both Inpatient and Outpatient service lines that provide
you with one-of-a-kind access to nationwide normative data
that is truly representative. |
