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Patient Perception, Patient Satisfaction, Physician Practice Satisfaction Studies, H-CAHPS Implementation - PRC

Patient Perception, Patient Satisfaction, Physician Practice Satisfaction Studies, H-CAHPS Implementation - PRC
Patient Perception, Patient Satisfaction, Physician Practice Satisfaction Studies, H-CAHPS Implementation - PRC
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Patient Perception, Patient Satisfaction, Physician Practice Satisfaction Studies, H-CAHPS Implementation - PRC
Would your patients rather fight than switch? Loyal patients are a hospital’s best asset and can be more powerful than any marketing campaign. It is more than just patient satisfaction. Measuring patient perceptions and gauging loyalty offers you the vital signs you need to determine how provide the best possible quality of care for your patients. When you get right down to it, that’s the reason you are in the healthcare business in the first place.

PRC can help you measure exactly how your patients feel about your organization and the services you’ve provided. Armed with this information, you can make the clinical and operational changes need to achieve service excellence. Your patients deserve nothing less. Don't settle for just patient satisfaction. Patient loyalty is the ultimate goal for excellent organizations.

PRC Patient Loyalty Studies
A PRC Patient Loyalty Study helps you to evaluate clinical and operational performance from the patient’s perspective. Our ongoing measurement system lets you discover problems sooner, make changes more proactively, and spend less time putting out fires. We can help you target the important issues that drive patient loyalty using a research instrument tailored specifically for your organization. We never use a generic survey.

H-CAHPS®
Worried about how to meet the requirements for public reporting while staying focused on your quality improvement efforts? PRC is ready to assist you with your H-CAHPS® implementation efforts. We can provide you with a number of options, depending on your organization’s situation and goals. PRC offers stand alone H-CAHPS® surveys as well as our own H-CAHPS + Loyalty survey, designed to get at the heart of patients' loyalties to your organization, while also addressing those questions required for public reporting.

CG-CAHPS®
PRC is well ahead of the curve on preparing for CG-CAHPS® (Clinician & Group Consumer Assessment of Healthcare Providers Survey). We have our own CG-CAHPS+Loyalty Survey that allows you to meet not only the needs for public reporting but also address those issues that lead to increased patient loyalty.

Home Health Care CAHPS®
The goal of  Home Health Care CAHPS® is to uniformly measure and publicly report patients’ perspectives on their home health care. The PRC Home Health Care CAHPS Loyalty + Survey takes the Home Health Care CAHPS Survey one step further, providing you with information on how loyal your patients are to you, as well as what you need to do to increase that loyalty.

PRC's PATIENT NORMATIVE DATABASE
It isn’t enough to know how just your patients feel. It is important to be able to put results in context—to see how patients across the nation rate the quality of care they receive. PRC maintains an extensive and continually updated database of patient responses, providing a baseline from which you can gauge your organization’s performance against other hospitals across the United States. For even more meaningful and accurate comparisons, PRC also has Unit Specialty Norms for both Inpatient and Outpatient service lines that provide you with one-of-a-kind access to nationwide normative data that is truly representative.

Patient Perception, Patient Satisfaction, Physician Practice Satisfaction Studies, H-CAHPS Implementation - PRC
  Patient Perception, Patient Satisfaction, Physician Practice Satisfaction Studies, H-CAHPS Implementation - PRC
 
Patient Perception, Patient Satisfaction, Physician Practice Satisfaction Studies, H-CAHPS Implementation - PRC
 
  Patient Perception, Patient Satisfaction, Physician Practice Satisfaction Studies, H-CAHPS Implementation - PRC

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